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LuckyBull Privacy Policy

At LuckyBull, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at https://www.luckybull.com/. We operate under the laws and regulations of Malta, and our practices comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR). By registering a LuckyBull casino login account or otherwise using our platform, you acknowledge that you have read and understood this policy.

1. Who We Are

We are Condor Malta Ltd, a company registered in Malta under registration number C 70089. Our platform operates under a valid Malta Gaming Authority licence (MGA/B2C/340/2016, Type 1 & 2, issued 01 August 2018), as well as an Irish Remote Bookmakers licence (1020370). As the data controller, we are responsible for determining how and why your personal information is processed. If you have any questions regarding our data practices, you can reach us at support@luckybull.com.

2. Information We Collect

When you use our LuckyBull casino services — whether you register, log in via luckybull login, make a deposit, or contact our support — we may collect the following categories of personal data:

2.1 Registration and Identity Data

  • Full name, date of birth, and gender
  • Email address, phone number, and residential address
  • Username and password created during luckybull register
  • Copies of identity documents for verification (KYC)

2.2 Financial and Transaction Data

  • Payment method details (Visa, Mastercard, Skrill, Neteller, Trustly, and others)
  • Deposit and withdrawal history, including transaction amounts and dates
  • Information relating to bonus usage, including any lucky bull bonus code or lucky bull promo code applied to your account

2.3 Technical and Usage Data

  • IP address, browser type, device identifiers, and operating system
  • Pages visited, games played (including lucky bull slots and table games), and session duration
  • Referral URLs and click-through data
  • Cookie and tracking technology data (see Section 7)

2.4 Communications Data

  • Records of correspondence via email, live chat, or contact form
  • Feedback, complaints, and support requests submitted to our team

3. How We Use Your Information

We at LuckyBull use the personal data we collect for the following purposes:

  • Account management: To create and maintain your lucky bull casino login, verify your identity, and manage your profile
  • Service delivery: To provide access to our 4,000+ games, process deposits and withdrawals, and administer bonuses such as the lucky bull casino bonus and welcome promotions
  • Legal compliance: To fulfil our obligations under anti-money laundering (AML) laws, responsible gambling regulations, and our MGA licence conditions
  • Security and fraud prevention: To detect suspicious activity, prevent unauthorised access, and protect the integrity of our platform
  • Marketing: To send you promotional communications about offers, free spins, cashback, and tournaments — subject to your consent and preferences
  • Improvement of services: To analyse usage patterns, develop new features, and improve the overall experience on our platform
  • Responsible gambling: To monitor gaming behaviour and apply any self-exclusion, deposit limits, or cooling-off periods you request

4. Legal Basis for Processing

Our LuckyBull platform processes your personal data on the following legal grounds:

  • Contract performance: Processing necessary to provide you with our services under our Terms and Conditions
  • Legal obligation: Processing required to comply with applicable laws, including AML regulations and our gaming licence requirements
  • Legitimate interests: Processing for fraud prevention, security monitoring, and service improvement
  • Consent: Processing for direct marketing communications, where you have opted in

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances with:

  • Payment providers: Including Skrill, Neteller, Visa, Mastercard, Trustly, ecoPayz, and others, to process your financial transactions
  • Game providers: Such as Play'n GO, Pragmatic Play, NetEnt, and others, to the extent necessary to deliver gaming services
  • Regulatory authorities: Including the Malta Gaming Authority and other competent bodies, where required by law
  • Identity verification services: Third-party KYC providers used to confirm your identity during registration and withdrawal processes
  • IT and infrastructure partners: Service providers who support the operation of our platform under strict data processing agreements

All third parties we engage are contractually required to protect your data and may only process it for the specific purposes we authorise.

6. International Data Transfers

We are headquartered in Malta and primarily process your data within the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to maintain the same level of protection your data receives within the EEA.

7. Cookies and Tracking Technologies

We at LuckyBull use cookies and similar tracking technologies to enhance your experience on our site. These include:

  • Essential cookies: Required for the basic functioning of our website, including maintaining your lucky bull casino login session
  • Analytical cookies: Used to understand how visitors interact with our platform, which pages they visit, and which games they prefer
  • Marketing cookies: Used to deliver relevant promotional content, including information about the lucky bull no deposit bonus or seasonal campaigns
  • Preference cookies: Used to remember your language, currency, and display settings

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. In most cases, this means we retain account data for a minimum of five (5) years following account closure, in line with AML legislation. Marketing data is retained until you withdraw your consent or opt out of communications.

9. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may ask us to correct inaccurate or incomplete data
  • Right to erasure: You may request deletion of your data, subject to our legal retention obligations
  • Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
  • Right to data portability: You may request your data in a structured, machine-readable format
  • Right to object: You may object to processing based on legitimate interests, including direct marketing
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@luckybull.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner (IDPC) or any other competent supervisory authority.

10. Security Measures

We implement industry-standard technical and organisational measures to safeguard your personal data against unauthorised access, loss, or disclosure. These include SSL encryption for data in transit, secure storage systems, access controls, and regular security assessments. While we take every reasonable precaution, no online service can guarantee absolute security, and we encourage you to use a strong, unique password for your luckybull login.

11. Responsible Gambling and Data

Our LuckyBull platform uses your data to support responsible gambling practices. We monitor gaming activity to identify potential signs of problem gambling and may use this information to apply protective measures such as account restrictions or cool-off periods. You can request self-exclusion or set deposit limits by contacting our 24/7 live chat or emailing our support team.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us:

  • Email: support@luckybull.com
  • Operator: Condor Malta Ltd, Malta (Reg. C 70089)
  • Website: https://www.luckybull.com/

We are here to help and will always do our best to resolve any data-related queries promptly and transparently.

Content updated: July 23, 2026